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If you have an item from UR Trading International that is faulty, damaged or not the product ordered, It must be returned within 28 days from date of despatch to the address below in it’s original packaging.

Any return sent back must either use the shipping box and protective elements the item was originally shipped in or similar packaging and protective elements used.

How do I return a product?

1. Call URTI in order to receive a Returns Number.

+61 2 9714 1000

9:00am – 4:00pm (Sydney, Australia Time)

Monday – Friday

2. Take note of the Returns Number and add it to the Return Form located at the back of your invoice.

3. Fill out the form and include with the item to be returned.

4. Send return package to:

UR Trading Int’l (URTI)
PO Box 139
NSW 2145


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